These Terms of Service ("Terms") are an agreement between you ("you", "user") and {{COMPANY_LEGAL_NAME}} ("Sameface", "we", "us", "our"), a {{COMPANY_FORM}} with its registered office at {{REGISTERED_ADDRESS}}.

These Terms govern your access to and use of our web-based AI cartoon video creation platform located at sameface.in and related applications and APIs (collectively, the "Service").

By signing up, creating an account, or using the Service, you confirm that you have read, understand, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least {{MINIMUM_AGE}} years old to create an account or use Sameface. If you are under the legal age of majority in your jurisdiction, you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. If you access or use the Service on behalf of a company, business, or organization, you represent and warrant that you have full legal authority to bind that entity to these Terms.

You must provide accurate, current, and complete information during registration. You are responsible for keeping your account login credentials secure. You must notify us immediately at [email protected] if you suspect any unauthorized access to your account. You are responsible for all activities that take place under your account.

Each user receives a personal workspace. All scripts, character profiles, generated video files, and credit balances live within your workspace. Collaborative team workspaces may be introduced in future updates under separate terms or plan add-ons.

Sameface is a web-based cartoon video creation platform. It allows users to create a locked character identity, write scripts, generate voice tracks and cartoon animations, and export episodic cartoon videos.

We continuously improve the Service. We may add, update, modify, suspend, or discontinue any feature, tool, or part of the Service at any time. We provide the Service without guarantees of uninterrupted uptime or error-free operation.

From time to time, we may offer preview or beta features marked as such. Beta features are provided for testing purposes only, may contain bugs, and may be changed or removed at our discretion without prior notice.

You may upload or submit text prompts, dialogue scripts, character descriptions, and reference images ("User Inputs") to the Service.

As between you and Sameface, you retain full ownership of your User Inputs. We do not claim ownership of the scripts, prompts, or images you upload.

You grant Sameface, its hosting providers, and technical subprocessors a worldwide, non-exclusive, royalty-free, limited license to host, copy, process, transmit, cache, and display your User Inputs solely to operate, maintain, secure, and deliver the Service to you. We do not use your private User Inputs to train our own foundation models without your explicit opt-in consent [CONFIRM].

You confirm that:

1. You hold all necessary copyrights, trademark rights, publicity rights, and permissions for all User Inputs you upload.
2. If your User Inputs include likenesses, photos, or reference images of any living person, you have secured verifiable written consent from that person (or their parent/guardian if a minor).
3. Your User Inputs do not violate our Acceptable Use Policy or applicable law.

When you run a render job, the Service generates cartoon imagery, video scenes, character voice audio, and compiled episode files ("Outputs").

Subject to your continuous compliance with these Terms, payment of applicable plan fees, and the terms of our underlying third-party AI model providers, you own the rights in the Outputs generated by your workspace, or are granted full commercial monetization rights {{OUTPUT_RIGHTS_BY_PLAN}} [CONFIRM]. You are permitted to publish, monetize, distribute, and broadcast your completed cartoon episodes on platforms including YouTube, TikTok, Instagram, television, and client projects.

Outputs are generated using automated artificial intelligence systems. You acknowledge that:

1. Other users asking similar prompts may generate similar or identical cartoon characters or visual scenes. Outputs cannot be guaranteed to be unique.
2. AI generation is probabilistic and may occasionally produce visual anomalies, factual inaccuracies, or unexpected artifacts.
3. You are responsible for complying with any applicable local laws, advertising rules, or platform policies that require disclosing or labeling AI-generated media.

Our Character Lock feature enables you to establish a consistent cartoon character style, facial structure, and visual DNA across scenes and episodes.

Character profiles and DNA anchors created within your workspace belong exclusively to your workspace. Sameface does not license, share, or inject your locked character assets into the workspaces of other customers.

Rendering video scenes and exporting episodes consume credits.

Credits represent a limited license to access computational rendering time. Credits have no cash or monetary value, cannot be redeemed for fiat currency, cannot be transferred between accounts, and do not earn interest.

• Free Plan: Includes a limited trial credit allowance and applies a visible Sameface watermark to rendered videos. Free plan media may expire after {{FREE_MEDIA_EXPIRY}} days of inactivity.
• Paid Subscriptions: Monthly or annual subscriptions provide an allotment of credits refreshed at each billing cycle. Unused monthly plan credits expire at the end of each billing period {{CREDIT_EXPIRY_RULES}} [CONFIRM].
• Credit Top-Up Packs: Users may purchase additional one-time credit top-up packs. Purchased top-up credits remain valid for {{TOPUP_REFUND_RULES}} [CONFIRM].

If a video generation job fails to complete due to a technical server error or infrastructure crash on our end, the deducted credits are automatically credited back to your workspace balance immediately upon job failure. Renders that finish successfully but do not match your artistic taste or expectation are not eligible for automated credit refunds.

To prevent system abuse and maintain server stability for all creators, we enforce reasonable rate limits, queue caps, and concurrent render restrictions depending on your subscription tier.

Paid subscriptions and credit purchases are processed securely through Stripe (Stripe Payments). Sameface does not collect or store your full credit card number or bank account details. Your payment transactions are subject to Stripe's terms and privacy policies.

Paid subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current plan price, unless you cancel prior to the renewal date. By subscribing, you authorize Stripe to charge your designated payment method on each renewal date.

We may adjust subscription prices upon at least 30 days' advance notice by email or prominent in-app notification. If you do not agree to a price change, you must cancel your subscription before the new price takes effect.

Subscription and credit prices exclude applicable sales tax, VAT, GST, or similar taxes unless explicitly stated otherwise. You are responsible for paying any taxes assessed on your transactions [CONFIRM].

You may cancel your subscription at any time through the in-app billing settings or Stripe Customer Portal. When you cancel, your subscription remains active until the conclusion of the current paid billing period, and no further renewal charges will be made. Refunds are governed strictly by our Refund Policy.

You agree to comply with our Acceptable Use Policy, which forms an integral part of these Terms. Prohibited conduct includes creating sexual abuse material, non-consensual deepfakes, hate speech, malware, or attempting to reverse-engineer our models and infrastructure. Violations may result in immediate suspension or permanent account termination.

All software, user interface designs, logos, trademarks, text, graphics, documentation, Character Lock algorithms, and proprietary code created by Sameface remain the exclusive property of {{COMPANY_LEGAL_NAME}} and its licensors.

If you provide suggestions, feature ideas, feedback, or bug reports to us, you grant us an irrevocable, perpetual, royalty-free, worldwide license to use and implement that feedback without any obligation of compensation or attribution to you.

The Service integrates with and relies on external third-party services, including cloud hosting (Vercel), infrastructure and storage (Cloudflare), database and authentication (Google Firebase), payments (Stripe), email delivery (Resend), error tracking (Sentry), and AI generation engines {{AI_PROVIDERS}}.

We do not operate or control third-party platforms. We are not responsible for outages, rate limits, or changes instituted by independent third parties.

We respect intellectual property rights and human dignity. If you believe any content on Sameface infringes your copyright, trademark, or privacy rights, or depicts your likeness without consent:

1. Send an email to [email protected] with the subject "Takedown Request".
2. Identify the specific URL, workspace, or generated media.
3. Provide proof of your rights or ownership.
4. Provide your contact details and a statement of good-faith belief.

We act promptly on substantiated notices and maintain a policy to suspend or terminate the accounts of repeat infringers [CONFIRM: jurisdiction-specific notice process].

You may stop using Sameface and delete your account at any time through your in-app account settings.

We may temporarily suspend or permanently terminate your access to the Service immediately and without prior notice if:

1. You materially or repeatedly breach these Terms or our Acceptable Use Policy.
2. We are required to do so by a court order, law enforcement request, or legal obligation.
3. Your account poses a security risk or threatens platform integrity.
4. Your payment fails or you file an unauthorized chargeback.

Upon termination, your right to use the Service ceases immediately. You will have a grace window of 14 days {{CONFIRM_EXPORT_WINDOW}} to export your rendered videos and character data, after which we may permanently delete your workspace assets in accordance with our data retention schedule.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your specific creative requirements or be uninterrupted, secure, or bug-free.

To the maximum extent permitted by applicable law, in no event shall {{COMPANY_LEGAL_NAME}}, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or related to your use of the Service.

Our total cumulative liability for all claims arising under or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount paid by you to Sameface in the twelve (12) months immediately preceding the event giving rise to liability; or (b) USD $100 [CONFIRM: liability cap and jurisdiction-specific limits].

You agree to defend, indemnify, and hold harmless {{COMPANY_LEGAL_NAME}}, its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and reasonable legal fees arising out of:

1. Your User Inputs or your unauthorized use of third-party images or likenesses.
2. Your distribution or monetization of Outputs in violation of law or platform rules.
3. Your violation of these Terms or the rights of any third party.

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with {{GOVERNING_LAW}}, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in {{DISPUTE_VENUE}} [CONFIRM]. Before initiating formal litigation, both you and Sameface agree to make a good-faith effort to resolve any dispute informally by contacting [email protected] for at least 30 days.

• Entire Agreement: These Terms, together with our Privacy Policy, Acceptable Use Policy, and Refund Policy, constitute the entire agreement between you and Sameface regarding the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
• Force Majeure: We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, internet infrastructure failure, war, strikes, or government actions.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a visible prompt in the application at least 15 days before the changes take effect. Your continued use of Sameface after the effective date of revised Terms constitutes your acceptance of the revisions.

If you have questions about these Terms, contact our legal team at [email protected] or [email protected].

The data controller responsible for the processing of your personal information on Sameface (sameface.in) is:

• Entity: {{COMPANY_LEGAL_NAME}}, a {{COMPANY_FORM}}
• Registered Address: {{REGISTERED_ADDRESS}}
• General Support: [email protected]
• Privacy & Data Protection Inquiries: [email protected]
• Legal Team: [email protected]

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act), our designated Grievance Officer is:

• Name: {{GRIEVANCE_OFFICER_NAME}}
• Email: [email protected]
• Address: {{REGISTERED_ADDRESS}}
• Acknowledgment Window: Within 24 hours of receipt [CONFIRM]
• Resolution Target: Within 15 business days of receipt [CONFIRM]

We collect information across three categories:

• Account Data: Your name, email address, password (stored in salted hashed format via Google Firebase Auth), and profile picture.
• Content Inputs: Scripts, character prompts, dialogue, voice samples, and uploaded reference images.
• Support and Feedback: Messages, bug reports, and survey responses you send to our support team.

• Device and Connection Information: Browser type, operating system, preferred language, and coarse regional location derived from your network.
• Usage Metadata: Timestamp of renders, episode generation duration, credit transactions, and tool usage events.
• Diagnostic and Error Logs: Crash traces scrubbed of email addresses and authentication tokens through automated PII scrubbers.
• Cookies and Local Storage: Necessary session cookies and preference tokens (see our Cookie Notice).

• Google Sign-In: If you register or authenticate using Google, we receive your verified email, display name, and avatar URL.
• Stripe Payment Status: When you subscribe or buy credits, Stripe returns transaction identifiers, card expiration dates, card brand, and subscription status. We do not receive or store your complete payment card number.

We process your data only where a valid legal basis exists under applicable data protection laws:

Sameface is powered by automated artificial intelligence pipelines.

To generate character visuals, synthetic voices, and animated scenes, your User Inputs (prompts, scripts, and reference images) are transmitted to secure third-party AI model providers {{AI_PROVIDERS}} via encrypted API connections.

• Sameface Models: We do not use your private scripts, character designs, or reference images to train our own public foundation models without your express opt-in consent [CONFIRM].
• Third-Party Model Providers: Our contracts and API terms with third-party providers specify that API payloads are not used to train external public foundation models {{PROVIDER_DATA_POLICY}} [CONFIRM per provider].

We do not sell, rent, or trade your personal information. We share data only with trusted infrastructure providers and subprocessors that assist us in operating the platform.

We may disclose information if required to do so by a lawful court order, subpoena, or valid law enforcement request. In the event of a merger, acquisition, corporate reorganization, or sale of company assets, user data may be transferred to the successor entity subject to this Privacy Policy.

Our servers, infrastructure providers, and subprocessors are located in several jurisdictions around the world, including India, the United States, and the European Union.

When we transfer personal information internationally, we take steps to ensure that your data continues to receive adequate protection, such as relying on Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful cross-border transfer mechanisms [CONFIRM].

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

We implement administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss, or disclosure.

• Encrypted data transmission in transit using modern Transport Layer Security (TLS 1.3).
• Encrypted storage at rest for cloud databases and media repositories using industry-standard AES encryption.
• Automated PII scrubbing on error reports to prevent passwords, tokens, or personal identifiers from appearing in diagnostic logs.
• Server-side access controls and strict Firestore security rules preventing unauthorized database access.

No online computer system is 100% impenetrable. If we become aware of a security incident affecting your personal information, we will notify affected users and competent regulatory authorities in accordance with applicable laws.

Depending on where you reside, you may have statutory rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Data Export: Export your generated videos, character assets, and scripts through your in-app settings.
• Right to Correction: Correct inaccurate or incomplete account information.
• Right to Deletion: Request permanent deletion of your account and personal data.
• Right to Withdraw Consent: Revoke consent for marketing emails or non-essential cookies at any time.
• Right to Lodge a Complaint: File a complaint with your local data protection supervisory authority.

You can manage account data, download videos, or initiate account deletion directly in your workspace settings. You may also contact our team at [email protected] or reach our Grievance Officer at [email protected]. We respond to verifiable privacy requests within {{DSAR_RESPONSE_DAYS}} days [CONFIRM].

Sameface is not intended for children under the minimum age of {{MINIMUM_AGE}}. We do not knowingly collect personal information from children under this age. If we learn that a child under the minimum age has created an account without verified parental authorization, we will promptly suspend the account and delete the associated data. If you believe a child has provided us with personal data, please contact [email protected].

If you are located in the EEA or UK, you enjoy rights under the General Data Protection Regulation (GDPR / UK GDPR). Our legal bases for processing are detailed in Section 3. You have the right to lodge a complaint with your national Data Protection Authority (DPA). Cross-border transfers outside the EEA are governed by approved transfer safeguards [CONFIRM].

For users located in India, personal data is processed in accordance with the Digital Personal Data Protection Act, 2023. You have the right to access a summary of your personal data, request correction or erasure, nominate another individual in case of death or incapacity, and access our grievance redressal mechanism as detailed in Section 1 [CONFIRM].

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect, request deletion, and request correction. We do not sell your personal information or share it for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes other than providing the Service [CONFIRM].

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make updates, we will update the "Last updated" date at the top of this page. For significant updates, we will provide additional notice through an in-app banner or email notification.

For questions regarding this policy, contact [email protected].

Cookies are small text files placed on your computer or mobile device when you browse websites. Local storage and session storage are similar browser technologies that allow websites to store data directly on your device.

We use these technologies to provide secure logins, prevent automated bot attacks, remember your creator studio preferences, and understand how creators interact with our platform.

We categorize cookies into two primary tiers:

1. Strictly Necessary Cookies: Essential for the core operation, authentication, and security of Sameface. These cannot be disabled through our consent banner.
2. Optional Analytics & Performance Cookies: Help us measure render latency and improve platform usability. These are loaded only after you give affirmative consent.

You have full control over non-essential cookies on Sameface:

You can reopen our cookie preferences banner at any time by clicking the Cookie Settings link in the footer of any page, or through your Workspace Settings. You can toggle optional analytics tracking on or off whenever you choose.

Most web browsers allow you to manage cookies through their configuration settings:

• You can set your browser to refuse all cookies or notify you when a cookie is sent.
• You can delete existing cookies already stored on your hard drive.
• Please note that if you disable strictly necessary cookies (such as session or security tokens), core features such as logging into your account or rendering cartoon episodes will not function properly.

We may update this Cookie Notice from time to time to reflect changes in the cookies we use or for legal and regulatory reasons. Please revisit this page periodically to stay informed.

If you have questions about our use of cookies, contact [email protected].

This Acceptable Use Policy ("AUP") sets clear rules for what is and is not allowed on Sameface (sameface.in). It applies to all users, workspaces, API integrations, and visitors.

By accessing or using Sameface, you agree to comply with this policy in full. We enforce these rules to protect our creative community, maintain platform integrity, and comply with the law.

You agree not to create, upload, generate, transmit, or promote any content that falls into the following categories. Each category includes a plain-language example of prohibited activity:

1. Child Sexual Abuse Material (CSAM) or Exploitation - *Example*: Generating, cartoonizing, or simulating any sexually suggestive or abusive visual representation of a minor. Zero tolerance: accounts will be immediately terminated and reported to the National Center for Missing & Exploited Children (NCMEC) and appropriate international law enforcement agencies.
2. Non-Consensual Intimate Imagery (NCII) and Explicit Depictions - *Example*: Uploading photos of an acquaintance or celebrity to create nude, semi-nude, or sexually explicit cartoon animations.
3. Impersonation and Deceptive Media (Deepfakes) - *Example*: Creating an animated video depicting a real political candidate, corporate leader, or private individual saying words they never uttered, with the intent to deceive the public.
4. Hate Speech and Discrimination - *Example*: Generating cartoon dialogues that attack, dehumanize, or promote hatred against individuals based on race, religion, gender, disability, sexual orientation, or national origin.
5. Violence, Physical Harm, and Self-Harm Promotion - *Example*: Creating animations depicting gruesome violence, beheadings, animal cruelty, or instructions encouraging suicide or eating disorders.
6. Illegal Activity and Regulated Goods - *Example*: Generating promotional videos for illicit narcotics, illegal firearms trafficking, or unlawful gambling schemes.
7. Malware and Technical Attacks - *Example*: Transmitting scripts, payloads, or automated exploits designed to compromise Sameface servers, user browsers, or database infrastructure.
8. Scraping, Model Extraction, and Reverse Engineering - *Example*: Running web scrapers, bots, or automated extractors to harvest character weights, training datasets, or prompt embeddings from the Service.
9. Circumvention of Credit and Rate Limits - *Example*: Exploiting bugs, creating throwaway accounts, or forging request headers to obtain free credits or bypass render concurrency caps.
10. Intellectual Property Infringement - *Example*: Uploading copyrighted Disney, Marvel, or anime footage to clone proprietary studio characters without a valid commercial license.
11. Misleading, Fraudulent, and Scam Content - *Example*: Creating animated fake news reports or deceptive cryptocurrency get-rich-quick promotions to defraud consumers.
12. Spam and Mass Automated Account Creation - *Example*: Using automated tools to mass-create hundreds of trial workspaces to consume server rendering capacity.
13. Unauthorized Reselling of Access - *Example*: Sublicensing or renting your Sameface account credentials to third parties without an authorized enterprise partner agreement.

Sameface allows you to upload reference sketches and photos to build cartoon mascots. When using reference images of real people:

• Self-Portraiture: You are permitted to upload your own photos to create an avatar or cartoon caricature of yourself.
• Third Parties: You may not upload photos or generate cartoon depictions of any other living person without their verifiable, express written consent.
• Deceased and Historical Figures: Cartoons depicting historical figures must not be defamatory or deceptive regarding historical facts.
• Public Figures: Satire and commentary must be clearly identifiable as artistic cartoon parody and must never mislead viewers into believing the depiction is a real-world recording.

As a creator using synthetic generation tools, you are responsible for complying with applicable transparency laws and video platform policies (such as YouTube, TikTok, and Meta AI disclosure requirements).

Where required by the platform or jurisdiction where you distribute your videos, you must apply appropriate labels indicating that your cartoons incorporate AI-generated voice or synthetic video elements.

We maintain active safety systems to detect and prevent abuse:

• Automated Scanning: Input text prompts and uploaded images may be scanned by automated safety classifiers to detect prohibited keywords, CSAM signatures, and violence.
• Human Moderation: Content flagged by our automated filters or reported by other users may be reviewed by trained human moderators.
• Remedial Actions: Depending on the severity and frequency of the violation, we may:

1. Issue a formal warning to your workspace. 2. Cancel or block an active render job. 3. Place a temporary freeze on your credit allocation. 4. Temporarily suspend account access. 5. Permanently ban the account and delete associated data. 6. Refer severe criminal matters to law enforcement.

If you encounter content generated on Sameface that violates this Acceptable Use Policy, please report it immediately:

• Email: Send details to [email protected] or [email protected] with the subject "AUP Abuse Report".
• Required Details: Provide the URL, workspace name, screenshot, or generated video file, along with a brief explanation of the violation.
• Target Response Time: Our trust and safety team aims to review and respond within {{ABUSE_RESPONSE_TIME}} hours [CONFIRM].

If you believe your account was suspended or content was removed in error, you may file an appeal by emailing [email protected] within 14 days of the enforcement action. Please explain why you believe the content complied with this policy. Our team will perform a secondary human review and notify you of the outcome.

We may update this Acceptable Use Policy as our service evolves and new safety considerations arise. Revisions take effect immediately upon posting to this page.

For inquiries about acceptable creative workflows, contact [email protected].

Sameface operates on a computational credit system where video generation tasks consume credits based on duration, resolution, and character complexity.

If a render job crashes, encounters a server timeout, or fails to produce a playable video output due to an infrastructure error on our end:

1. The exact number of credits deducted for that job is automatically refunded to your workspace credit balance immediately.
2. You can view the credit deduction and corresponding refund event in your in-app Credit Ledger under Workspace Settings.

• Eligible for Credit Refund: Complete render crash, corrupted video file, missing audio track caused by system glitch, or failure to export.
• Not Eligible for Credit Refund: A completed video that rendered correctly according to your prompt, but which you do not like aesthetically, or where you made a spelling error in your input script.

Except where explicitly provided by mandatory statutory law, credits that have been successfully consumed on completed renders are non-refundable and non-exchangeable for fiat currency [CONFIRM].

You may cancel your paid subscription at any time through the in-app billing dashboard or the Stripe Customer Portal. Upon cancellation:

• Your subscription will remain active until the end of your current paid billing period.
• You will retain full access to your workspace and plan features until that date.
• Your card will not be billed for subsequent renewal cycles.

If you are unhappy with your first-time subscription to Sameface, you may request a full refund within {{SUBSCRIPTION_REFUND_DAYS}} calendar days of your initial purchase date, provided you have used no more than {{REFUND_USAGE_LIMIT}} credits during that period [CONFIRM]. Once approved, your subscription will be cancelled and access will revert to the Free tier.

Subsequent monthly and annual renewal payments are non-refundable, except where required by applicable consumer protection legislation. We send automated billing reminder emails prior to annual subscription renewals.

Credit top-up packs are digital services made available immediately upon purchase:

• Unused top-up packs may be eligible for refund within 14 days of purchase if zero credits from the pack have been consumed {{TOPUP_REFUND_RULES}} [CONFIRM].
• Once any credit from a purchased top-up pack has been spent on a generation job, the pack becomes non-refundable.

Nothing in this policy limits or excludes any non-waivable statutory rights you may hold under applicable local consumer protection laws:

Under EU and UK consumer law, consumers generally have a 14-day statutory right of withdrawal from digital service contracts. However, when purchasing digital content or immediate access to computational resources:

• During checkout, you are asked to expressly consent to immediate performance of the service and acknowledge that you lose your right of withdrawal once video generation begins (feature-flagged EU withdrawal waiver) [CONFIRM with lawyer].
• If you have not started using the service or consumed credits, your 14-day right remains intact.

Consumers in India and other jurisdictions retain all statutory guarantees provided by applicable consumer protection statutes and rules [CONFIRM with lawyer].

If you experience an unrecognized charge or a billing dispute, we strongly encourage you to contact us at [email protected] before filing a formal chargeback with your bank or credit card company. Most billing questions can be resolved within 24 to 48 hours.

When a formal payment dispute or chargeback is filed:

1. The payment processor places an immediate administrative hold on the disputed funds and levies penalty fees.
2. We reserve the right to temporarily suspend rendering privileges on the associated workspace while the dispute investigation is underway.
3. If a chargeback is confirmed to be fraudulent, the account may be permanently closed.

To request a refund under this policy:

1. Send an email to [email protected] with the subject "Refund Request - [Your Workspace Email]".
2. Include your registered account email, date of purchase, and the Stripe invoice number or receipt ID.
3. Briefly describe the reason for your refund request.

Approved refunds are issued back to the original payment method through Stripe. Depending on your bank or credit card issuer, it typically takes 5 to 10 business days for the funds to reflect on your statement. Any currency conversion rate fluctuations or foreign transaction fees charged by your issuing bank are governed by your bank's policies.

In the event of an extended, unscheduled platform downtime that impairs your ability to use the Service, Sameface may, at its sole discretion, issue complimentary goodwill render credits to affected workspaces {{GOODWILL_CREDIT_POLICY}} [CONFIRM].

We may revise this Refund Policy periodically. Any modifications will be posted to this page with an updated revision date.

For billing questions, contact [email protected].